Learn About
Our Personalized Planning Process

Peace of mind starts with a clear plan.
That's why we ensure every detail is planned clearly, communicated thoroughly, and aligned with your expectations from the start.

We meet with you to capture your goals, style, priorities and budget.
We deliver a written project brief that lists your must-haves and optional features.
We provide a detailed cost estimate and recommend a contingency you can rely on.

We give you copies of our licenses, insurance certificates, and professional credentials.
Our website features a regularly updated portfolio of comparable projects.
We introduce the core team who will work on your home and their roles.

You’ll receive a total project amount plus a comprehensive, itemized cost schedule that breaks investment down by every project phase.
We explain cost drivers and present upgrade options for your choices.
We offer side-by-side comparisons if you request multiple design or budget scenarios.

We provide a written agreement that specifies scope, materials, schedule, milestones, and payment terms.
We define the change-order process and how schedule or scope changes are handled.
We include warranty details and post-completion care in writing.

The person you meet at your first appointment will be your single point of contact — they’ll act as your assigned project manager, oversee the work from start to finish, and be available to answer your questions throughout the project.
You get a dedicated project manager and direct contact details for questions. Who is the team member you first met during your initial appointment.
We will agree on your preferred communication channels and cadence. (Phone, Text, Email)
We send scheduled progress updates and hold daily check-ins and milestone walkthroughs. (Long distance homeowners will be contacted by Zoom, FaceTime, WhatsApp, videos, text & phone call by preference).

We produce a timeline with built-in buffers for weather, deliveries, and inspections.
We notify you early of potential delays and propose mitigation options.
We leverage supplier relationships to reduce lead times and find alternatives when needed.

We set a payment schedule linked to measurable project milestones — never full upfront.
We issue itemized invoices and keep a record of all transactions for you.
We provide secure payment options and receipts for your files.

We schedule decision points so you can provide input at critical moments.
We deploy experienced tradespeople who follow the plan and maintain quality.
We offer a simple process for you to raise questions or request adjustments without disrupting progress.

We manage permit applications, coordinate inspections, and handle regulatory filings for you.
We build to local codes and safety standards and document compliance.
We provide copies of approved permits and inspection reports for your records.

We conduct a joint final inspection with you and create an agreed punch-list.
We complete all punch-list items before final payment and confirm your sign-off.
We deliver written warranty documents and aftercare contact information, so you’re supported post-completion.