Define your vision and budget

• We meet with you to capture your goals, style, priorities and budget. 
• We deliver a written project brief that lists your must-haves and optional features.
• We provide a detailed cost estimate and recommend a contingency you can rely on.

Contractor vetting and credentials

• We give you copies of our licenses, insurance certificates, and professional credentials.
• Our website features a regularly updated portfolio of comparable projects.
• We introduce the core team who will work on your home and their roles.

Transparent, itemized proposals

• You’ll receive a total project amount plus a comprehensive, itemized cost schedule that breaks investment down by every project phase.
• We explain cost drivers and present upgrade options for your choices.
• We offer side-by-side comparisons if you request multiple design or budget scenarios.

Clear, comprehensive contract

• We provide a written agreement that specifies scope, materials, schedule, milestones, and payment terms.
• We define the change-order process and how schedule or scope changes are handled.
• We include warranty details and post-completion care in writing.

Regular, direct communication

• The person you meet at your first appointment will be your single point of contact — they’ll act as your assigned project manager, oversee the work from start to finish, and be available to answer your questions throughout the project.
• You get a dedicated project manager and direct contact details for questions. Who is the team member you first met during your initial appointment. 
• We will agree on your preferred communication channels and cadence. (Phone, Text, Email)
• We send scheduled progress updates and hold daily check-ins and milestone walkthroughs. (Long distance homeowners will be contacted by Zoom, FaceTime, WhatsApp, videos, text & phone call by preference). 

Proactive scheduling and delay management

• We produce a timeline with built-in buffers for weather, deliveries, and inspections.
• We notify you early of potential delays and propose mitigation options.
• We leverage supplier relationships to reduce lead times and find alternatives when needed.

Milestone-based payments and records

• We set a payment schedule linked to measurable project milestones — never full upfront.
• We issue itemized invoices and keep a record of all transactions for you.
• We provide secure payment options and receipts for your files.

Collaborative involvement without micromanaging

• We schedule decision points so you can provide input at critical moments.
• We deploy experienced tradespeople who follow the plan and maintain quality.
• We offer a simple process for you to raise questions or request adjustments without disrupting progress.

Permits, inspections, and code compliance

• We manage permit applications, coordinate inspections, and handle regulatory filings for you.
• We build to local codes and safety standards and document compliance.
• We provide copies of approved permits and inspection reports for your records.

Final walkthrough, punch-list, and warranty

• We conduct a joint final inspection with you and create an agreed punch-list.
• We complete all punch-list items before final payment and confirm your sign-off.
• We deliver written warranty documents and aftercare contact information, so you’re supported post-completion.